“I Can’t Believe He Did That…Again”
Books mentioned by Damon Jaggars
Daniel Goleman, Emotional Intelligence. New York: Bantam, 1995.http://www.worldcat.org/oclc/32430189
Daniel Goleman, Richard E Boyatzis, Annie McKee, Primal Leadership: Learning to Lead with Emotional Intelligence. Boston: Harvard Business School Press, 2002. http://www.worldcat.org/oclc/54798787
Douglas Stone, et. al. Difficult Conversations: How to Discuss What Matters Most. Penguin,2000. http://www.worldcat.org/oclc/44063027
Kerry Patterson, et. al. Crucial Conversations: Tools for Talking When Stakes are High. McGraw-Hill, 2002. http://www.worldcat.org/oclc/48989136
Richard E Boyatzis, Annie McKee, Resonant Leadership: Renewing Yourself and Connecting with Others Through Mindfulness, Hope, and Compassion. Boston: Harvard Business School Press, 2005. http://www.worldcat.org/oclc/58546666
